Summer Programs
Here's what clients said about their experience with Point in Time:
Point in Time offered our summer programs online this year. See what parents of participants had to say about our virtual summer programs!
Due to the CoVid-19 pandemic, summer programs looked different this year. We decided to offer our Summer Adventure Day Camp via Zoom, involving crafts and activities. Locations were set for caregivers to pick up the supplies needed for the program and snacks. We also offered a Virtual Respite over Zoom where a worker facilitated activities based on the child's interests.
Summer Adventure Day Camp
Most respondents rated the program as good or excellent, similarly that their child enjoyed the program
Respondent's favourite programs included the scavenger hunt and cooking class and they liked that the supplies were included.
"it was well put together and love having the snacks provided"
Virtual Respite
- rated the overall program as excellent or good
- indicated that their child enjoyed the program
- would recommend their program to other families
- would participate in another virtual group
When asked, "what did you like best about the program?", respondents answered:
"It gave my child a chance to interact with someone outside of the house... I also very much appreciated that it gave us a break while he was engaged in the
program."
"My son was engaged the whole time and was able to discuss anything without being worried about
anything."
"It gave my child something to look forward to every week."
High School Clinic
The Point inTime (PinT) high school drop-in clinic offers youth attending the local high school a safe and confidential place to access counselling with a trained mental health worker from point in time three days per week throughout the school year.
Want to know how our High School clinic helped support HHSS students last year? Take a look at this poster:
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30 unique clients attended 151 sessions at the high school clinic during the 2019-20 school year
Half way through semester 2, the Covid-19 pandemic shut down schools. The clinic continued to serve existing clients by offering sessions by phone and zoom, but did not receive any new referrals during this time.
Outcome rating scales completed at the beginning of sessions, determined that on average, 57% of clients accessing the clinic were considered clinically distressed.
The top presenting issues for clients were family conflict, anxiety, peer relationships and depression.
Clients most commonly self-referred to the clinic, but other referrals came from school administration, Point in Time's quick access clinic, caregivers and family doctors.
14 of the sessions at the clinic were considered crisis sessions. Feeling overwhelmed was the most common presenting issue.
Client Experience
Client experience surveys are sent to caregivers and youth once per year to elicit feedback on individuals' satisfaction with Point in Time services.
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100% of caregivers feel they are learning things that benefit them and their child.
90% of caregivers and 100% of youth feel more hopeful about the future.
100% of youth and 95% of caregivers feel they can openly share their views and opinions with their worker.
100% of youth are satisfied with Point in Time services and feel they are better able to cope with problems.
100% of caregivers feel that they are getting the type and amount of help they need.
What youth like about PinT:
"I like that it is confidential and easy to access at any time and
how welcoming staff are."
"I can be open about my issues without judgement and I have received good help with current and past problems."
What caregivers like about PinT:
"Fast responses for my needs. provide good care. polite and caring, they offer us help before we even ask."
"I love how everyone is connected and it's quick to get the help needed."
Caregivers were asked about the impact services is having on their family:
"Helped with communication with my child. Understand how they are feeling, how to cope."
"A positive impact on the way we react to each other in a meltdown and the tools to diffuse them before they get out of control."
Youth were asked about the impact service is having on them:
"I have more strategies and experience with dealing with emotions/situations. I have a more clear outlook on things and I am overall happier that I've been able to take this service. They helped me with my anxiety I work with my family better."
Quick Access Clinic
The Quick Access Clinic was initiated in 2017 in response to client feedback about the length of time they waited for service. It provides quick access (usually within 1-2 weeks) to confidential support and is also the main gateway into other services at Point in Time.
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Our Quick Access Clinic provides timely counselling and support to children, youth and parents. Sometimes one session is all you need! This infographic provides some highlights of our Quick Access Clinic evaluation for 2019/2020.
186 individuals accessed the quick access clinic this year.
37% of quick access sessions resulted in clients getting the support they needed in one session.
93% of youth and parents attending quick access sessions rated the session positively.
78% of children attending quick access sessions rated the session positively.
88% of children attending sessions were considered "clinically distressed" based on Outcome Rating Scales
68% of quick access sessions occurred at our Haliburton office. Sessions are also offered in our Minden
office or at client homes or schools.
Community Partner Evaluation
We collected feedback in 2019 from our community partners to see how they felt we were doing as an agency. The first visual highlights the survey results, and the second outlines some of our actions and next steps going forward to continue improving as an organization.
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94% of community partners have recommended Point in Time to families or individuals in the past year.
Community Partners recommended Point in Time most commonly because of our diverse services offered or having a client that could benefit from one of our services:
"Wide range of services for families living in conditions of risk: friendly staff; flexible and timely service"
"I trust that clients receive compassionate, timely and effective services to support both the youth/child as well as the family unit."
"The level of service provided to those referred is exceptional."
94% of respondents know how to make a referral to Point in Time.
Results show that community partners are more aware of our service model with 83% aware of the quick access clinic (compared to 66% in 2017).
Community Partners were asked to share about the experience of clients they referred...
"Clients have consistently reported that their experiences with PinT have been non-judgmental, with both practical and clinical supports to help support them. Clients have faith in the staff they are working with."
"It has been a lifeline for some families in crisis."
What is PinT doing well?
- Helpful/ coordinated programs and services
- Supporting families/youth in need
- Working collaboratively
- Meeting the needs of the community
- Flexible service (staff, locations, hours)
- Committed/ helpful/ incredible staff
"...provide services to meet the needs of families from different socioeconomic status."
"...provides prompt, quality services that are flexible, and meet the needs of the clients. They employ a family/youth centered approach, where the client is seen as the expert."
"Providing unbiased support for many individuals and families in Haliburton County, an easy referral system, quick to respond to the need for service."
Recommendations Arising from Evaluation Results
Youth Wellness Hub
Point in Time and Haliburton Highlands Health Services together with many supportive community agencies and community members have spearheaded the development of the Youth Wellness Hub.
Serving ages 12-25, the hub offers drop-in programming, mental health and addictions, physical and sexual health, trans-positive care and employment supports. The hub also supports needs such as food, clothing and transportation. During the COVID-19 pandemic, we are offering face to face as well as virtual services and are continuing to offer our usual supports in adapted ways.
For more information or to get involved with the hub, call/ text 705-306-5199 or email haliburtonhub @pointintime.ca.
Quick Access Clinic
Our Quick Access clinic has served over 550 clients since it started in September 2017.
This service has proven to be effective in reducing wait lists and allowing clients to access service quickly when they need it! Some clients only need one session and leave feeling like they have the skills they need to help them, while others may be referred to other programs internally or externally as needed.
During COVID-19 these supports continue to be offered in person or virtually.
Communication is key!
Our first quarterly e- blast was sent in July, 2018. E-blasts have been sent out regularly to update Community Partners on programming, new services, upcoming events and more!
If you have not been receiving our e-blast or know of another Community Partner who should be on our list, email info@pointintime.ca
External Collaborations
We are committed to ensuring our agency is consistent and collaborative with community partners. We have made efforts this year to work with a number of our partnering agencies in ensuring that we understand each other's service models and referral processes.