Quick Access Infographic
Individuals access the quick access clinic to attend a therapeutic session that addresses client needs in a brief format. It also acts as the gateway to referrals to other PinT services. Sessions were offered by Zoom, phone, or in-person with safety measures in place.
- 210 individuals were booked into the quick access clinic this year. Considering cancellations and no shows and more than one child sometimes attending a session, 164 sessions occurred.
- 75% of individuals attending quick access sessions were referred to further services; the majority were to brief therapy.
- 52% of sessions were face-to-face and 48% were virtual.
- 72% of children and youth attending the sessions were considered "clinically distressed" based on Outcome Rating Scales.
- 95% of individuals over the age of 12 and their caregivers rated their session positively.
Community Partner 2021
PDF download here
What Point in Time is Doing Well
"Provides many services for families and children and youth at different developmental need. Services are community based and integrated with other service providers. Point in Time is a leader for new initiatives and modalities when needs are identified in the community"
94% are aware of quick access services
This number significantly increases with each community partner survey indicating community partners are aware of this service model.
Reasons for Recommending PinT
- diverse services/ programs offered
- quality of services, staff flexibility and privacy
- client/family needing support
One respondent said:
"Professional service and areas of expertise are broad so there are services for the many issues facing our clientele. Point in Time staff are approachable, understanding and knowledgeable about our youth and what approaches/solutions will help in any situation."
91% agreed that Point in Time provides high quality services and achieves positive outcomes for children, youth and families.
High School Clinic 2020-2021
PDF download here
The Point in Time (PINT) high school drop-in clinic offers youth attending the local high school a safe and confidential place to access counseling with a trained mental health worker from Point in Time, 3 days per week throughout the school year.
Due to the Covid-19 pandemic, workers were not allowed into the building. A tablet was set up at the school, when school was in person. When schools closed, students could continue to access the worker. The clinic continued to Zoom and phone.
Outcome rating scales completed at the beginning of sessions determined that on average, 64% of clients accessing the clinic were considered clinically distressed. This was a slight increase from last year.
The top presenting issues for clients were anxiety, peer relationships, depression, academics and family conflict.
10 unique clients attended 82 sessions at the high school clinic during the 2020-2021 school year.
14 of the sessions at the clinic were considered crisis sessions. Feeling overwhelmed was the most common presenting issue.
Clients most commonly self-referred to the clinic, but other referrals came from school administration, PinT's quick access clinic, caregivers and family doctors.
Quick Access Evaluation 2020-2021
We evaluated our quick access clinic from April 2020-March 2021, here's what we found:
Download the 2020-2021 Quick Access Infographic (PDF)
- 180 individuals accessed the quick access clinic this year.
- 90 % of individuals attending quick access sessions rated the session positively.
- 44% of quick access sessions resulted in clients getting the support they needed in one session. This represents an 8% increase from last year.
- 55% of internal referrals from the quick access clinic were to our brief therapy service.
- 78% of children and 74% of youth attending sessions were considered "clinically distressed" based on Outcome Rating Scales.
- 84% of clients reported in a follow-up survey 4 weeks after the session that they were using ideas from the quick access session.
Individuals access the quick access clinic to attend a therapeutic session that addresses client needs in a brief format. It also acts as the gateway to referrals to other Point in Time services. This year, the clinic was adapted to respond to the pandemic. Sessions were offered by Zoom, phone or in-person with safety measures in place.
Client Experience Evaluation – 2021
Download the 2021 client experience Infographic (PDF)
Client experience surveys are sent to caregivers and youth once per year to elicit feedback on individuals' satisfaction with Point in Time services.
- 100% of youth and 90% of caregivers were satisfied with services at Point in Time.
- 96% of caregivers report that they are learning things that will benefit them and their child.
- 100% of youth and caregivers were satisfied with the services they have received during the pandemic.
Caregivers indicated how the pandemic has most impacted them. The greatest impacts were: social activities, mental health/ wellbeing, and home life.
Youth indicated education and mental health/wellbeing as the areas most impacted.
WHAT YOUTH LIKE ABOUT PINT:
- "The workers here at point in time have made it really really easy for me to feel comfortable and be able to open up without any pressure or judgment."
- “Being able to talk about what’s going on."
WHAT CAREGIVERS LIKEABOUT PINT:
- "Everyone is so nice and they don’t judge they just help."
- "They are only a phone call away and quickly make time to connect with us."
- "The consistency, knowledge and understanding."
DURING THE PANDEMIC WE'VE ADAPTED OUR SERVICES...
- Caregivers report that they received services in the following ways(multiple answers could be selected):
- telephone (59%)
- video call (50%)
- in-person (36%)
- email (18%)
- outside visit (5%)
- Youth reported 66.6% video call &33.3% in person
CAREGIVERS WERE ASKED ABOUT THE IMPACT SERVICE IS HAVING ON THEM:
"The services I have received have been extraordinarily helpful. I always have someone in my corner to help with my child and what they need."
"They have been an excellent resource for our family in assisting with communicating with other community agencies/organizations."