PRIVACY NOTICE: Collection of personal health information
We collect personal health information about you directly from you or from the person acting on your behalf. The personal health information that we collect may include, for example, your name, date of birth, address, health history, record of your visits to Point in Time Centre for Children, Youth and Parents and the support you received during those visits.
Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits us to do so. We make sure that only those people who need to see your personal records are allowed to look at them. We protect your information through our administrative policies and by adopting appropriate safeguards and security measures.
Use and disclosure of personal health information
We may use or disclose your personal health information to:
- communicate with your various health care providers including your family physician and/or other health care institutions for continuity of care, in order to treat/support and care for you (unless you tell us otherwise);
- plan, administer and manage our internal operations, and conduct risk-management activities;
- conduct quality improvement activities (such as sending client satisfaction surveys);
- teach, conduct research (only under strict rules overseen by a research ethics board) and compile statistics;
- comply with legal and regulatory requirements; and
- fulfill other purposes permitted or required by law.
We can assure you that only staff who need your personal health information for direct care or administrative purposes are authorized to access your record of personal health information. A client’s instruction cannot prevent us from recording information that is required by law, professional standards or our practice.
To access or correct your information:
If you believe a record of personal health information held by Point in Time Centre for Children, Youth and Parents is inaccurate or incomplete, you may make a written request for correction. Please contact
Kelly Harrison – Records and Administration
Point in Time Centre for Children, Youth and Parents
P.O. Box 1306
69 Eastern Avenue
Haliburton, Ontario
K0M 1S0
Phone: 705-457-5345 Fax: 705-457-3492
info@pointintime.ca
For more information, comments or complaints
What to do if I have a Complaint
- Speak directly to your worker.
- Ask to meet with your worker and their supervisor (you could be asked to put your complaint in writing).
- Ask to meet with your worker, their Supervisor and the Operations Manager.
- Ask to meet with your worker, their Supervisor, the Operations Manager and the Executive Director.
- Request to speak with the President of the Board of Directors.
- Contact the Ombudsman 1- 800-263-1830 or info@ombudsman.on.ca.
If you would like more information or have questions or concerns about our privacy and information practices, please contact
Kelly Harrison – Records and Administration
Point in Time Centre for Children, Youth and Parents
P.O. Box 1306
69 Eastern Avenue
Haliburton, Ontario
K0M 1S0
Phone: 705-457-5345 Fax: 705-457-3492
info@pointintime.ca
You may also make a complaint about our information and privacy practices to the Information and Privacy Commissioner at:
Information and Privacy
Commissioner/Ontario, 2 Bloor Street East, Suite 1400,
Toronto, Ontario M4W 1A8
Tel: (416) 326-3333 Toll-free: 1-800-387-0073