Client Experience
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Caregivers shared what was good about PinT:
“They take the time to listen to you and really understand what you or your family are going through.”
“In crisis they reached out to me and my family and they initiated the support we needed to navigate the services required for my son.”
“Willing to do whatever it takes to get us the help we need and find resources.”
"Great, fast communications with emails, friendly staff.”
100% of youth were satisfied with service and felt that the staff know how to help children and youth.
At least 90% of caregivers felt that they can openly share their views and opinions with their worker and that staff are knowledgeable.
When asked what could make service better, youth and caregivers said "Nothing, it's good" One caregiver suggested having more staff to help.
Youth shared what was good about PinT:
“I really learned to find myself and figure out my life struggles”
“My worker helps more than anyone else. [Worker] has helped me to regain hope and stopped me from suicide”
"They helped me get thru stuff with my mom and dad"
Quick Access Clinic
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120 : The number of quick access sessions that occurred between September 2017
and March 2018. 160 clients attended sessions.
59 : The percentage of sessions that occurred at Point in Time's Haliburton
office. We also offered sessions at our Minden office as well as home or school visits as needed.
49 : The percentage of clients who got what they needed from one Quick Access
session. 52% were referred on to Point in Time services. 12 clients returned to the Quick Access clinic twice.
47 : The number of clients referred to Brief Therapy services from Quick Access
Clinic. 19 clients were referred to Family Support, 4 to Crisis, 3 to Early Intervention and 2 to High School Clinic.
66 : The percentage of youth and parents attending Quick Access sessions that
were considered "clinically distressed” based on their Outcome Rating Scales.
80% of children attending were considered "clinically distressed".
92 : The percentage of Session Rating Scales that indicate that our workers have a positive therapeutic alliance with clients.